0490 811 892

Event Overview

20 Years – and Still Going Strong!

The 1st btTB Annual Conference was held in March 2000, making this year the 20th Anniversary for ANZ’s leading business travel event. Throughout this time, btTB has pursued its mission to help corporate travel buyers chart a course towards best-practice travel management.

While the intervening years have seen significant changes in some respects, there has been remarkably little in others. Technology and supply markets have of course evolved, but the fundamental principles behind good travel procurement and management have largely stayed the same.

While it is twenty years for btTB, it is the third year for the btTB-GBTA Partnership. In 2017 The Global Business Travel Association (GBTA), the voice of the global business travel industry, partnered with btTB to deliver world-class education and networking opportunities to the business travel community in the region.

I commend the programme to you and look forward to seeing you for what should be two great days of learning and networking.

Nigel Wardropper
Managing Director

View Speakers

Bringing it All Together

The theme for the 2019 btTB-GBTA Annual Conference is ‘Bringing it all Together’. Travel managers have a broad range of issues to face in managing a successful programme. Balancing the needs and wants of multiple stakeholders, while managing relationships with an often opaque supply chain and staying on top of constant technology developments, presents a complex set of challenges for travel category managers. Over two days, the programme will address many of these challenges, both directly and indirectly, assisting both buyers and their suppliers to better understand what they need to do to ‘Bring it all together’.


With presentations from many of the region’s leading experts, hands-on accounts from buyer practitioners and updates from suppliers, the event serves as an ideal introduction for novices, a timely refresher for those who have been in the role for a while and an opportunity for all to network, benchmark and push the boundaries.

Stream A on the seminars programme is designed for those relatively new to the category. It addresses those core principles that all travel managers should be on top of. Streams B & C do not have a specific focus.

While the knowledge sessions provide direct insights into best practice travel management and market changes, the extensive trade show provides buyers with a great opportunity to view latest offerings from a diverse range of suppliers.

“As a global organization, GBTA is committed to delivering world-class education, events and research for travel professionals around the world,” said Michael W. McCormick, GBTA Executive Director and COO.

“Australia and New Zealand are important markets for the business travel industry and this partnership with btTB provides us the opportunity to not only provide education to travel professionals in the region, but also to provide them with a platform through which their voice can be heard.”

Who Should Attend

If you are involved in buying, managing, arranging or supplying business travel, then this is the must-attend event for you


  • Procurement, Category and Contract Managers responsible for negotiating with suppliers
  • Travel Managers and Travel Co-ordinators responsible for service delivery and/or expenditure
  • Financial Controllers responsible for containing travel service costs
  • Secretaries and PAs with responsibility for managing travel expenditure and service delivery
  • Risk and Administration Managers responsible for managing travel services and expenditure


  • Business Development, Sales, Marketing professionals from the travel supply chain
  • General Managers, CEO’s responsible for product development and service delivery
  • Account Managers and Executives

Reasons to attend

For Buyers

  • A knowledge programme that addresses your real, day-to-day
  • Extensive interactivity in the seminars programme, through round-table and cross room discussions, enabling you to share ideas, tactics and strategies with your peers and experts from the travel supply chain
  • Streamed sessions enable you to develop a programme most relevant to your needs
  • Extensive Trade Show providing you with the opportunity to meet potential new suppliers, benchmark your existing ones and check out the very latest offerings from suppliers in the travel supply chain

For Suppliers

  • A fantastic opportunity to network at the largest gathering of corporate travel buyers in the region
  • Network with your fellow supply side professionals.  The btTB-GBTA conference is a great opportunity to catch up with people you haven’t seen for a while, but also to meet new valuable contacts
  • Get a better understanding of the challenges facing your customers and contribute to the conversation about how to solve them

What you will learn

  • What a ‘Travel Programme of the Year’ looks like – what do you need to do to get there?
  • What does NDC mean for corporate travellers and should travel managers care?
  • What are latest trends in Total Journey Management?
  • What does success look like from a buyers perspective?
  • What does the future of travel management look like?
  • How you can bring the technology together to enhance your programme
  • Is travel really different to other categories because it is so emotive?
  • How to introduce Sustainable Procurement into your Accommodation programme
  • Who will win the btTB-GBTA Travel Management Awards 2019?
  • What does the future look like for Low Cost Carriers?
  • Why is Policy Compliance so Difficult and Does it Really Matter?

And that is just the plenary programme! On top of that there are 15 seminars to choose from. Check out the full programme here

The BTTB-GBTA Travel Management Awards 2019

The BTTB Travel management Awards, in partnership with GBTA (The Global Business Travel Association) will be presented during the conference. Who will follow last year’s winners, Queensland University of Technology and Airplus International? Previous winners of the prestigious ‘Travel Programme of the Year Award’ include WoAG (The Whole of Australian Government travel programme), Q Travel, Worley Parsons, Pacific Brands, BAE Systems, United Group and Brambles.

For 2019 there will again be two awards:

  • The BTTB-GBTA Travel Programme of the Year Award (Buyer Award)
  • The BTTB Travel Partner of the Year Award (Supplier Award)

The Awards will be presented during the plenary sessions on day two of the BTTB 2019 Conference.

For information on how to enter please click here or email Lesley Wardropper at


The btTB Trade Show

A key feature of the btTB Conference is of course the Trade Show. Take the time during the event to check out what they have to offer. You never know, you might just learn something.

Expand All +
  • Day 1

    1st May 2019

  • 07.45 - 9.00

  • 09.00 - 9.10
    Welcome and Introduction to theme and proceedings

  • 09.10 - 9.45
    The QUT case study, that saw Liz crowned as btTB-GBTA Travel Manager of the Year in 2018, centred on how they used the University wide “Real Difference Project” to transform a previously unmanaged travel programme into one of high levels of compliance, simplified processes and solid strategic procurement. And they did it in just six months!

  • 09.45 - 10.20
    We've all heard talk of NDC and what it means for the travel supply chain, but what are the benefits for corporate travellers and travel managers? How will the approval and booking process change in 2019 and what do corporate travel programs need to do to prepare? In this practical and interactive session we'll unpack NDC from the point of view of the corporate, helping you understand exactly what's in store.

  • 10.20 - 11.00

  • 11.00 - 11.10

  • 11.10 - 11.45
    Panel discussion shining a light on management of the total journey experience and total cost of travel.

  • 11.45 - 11.50

  • 11.50 - 12.30
    What are the key areas of your travel spend to assess and how can you determine which to address first? How can conducting a solid evaluation and assessment set the foundation for long-term success?

  • 11.50 - 12.30
    Using data science effectively allows organizations to measure the ROI on their travel spend. They can then make smarter decisions that increase savings while also improving the traveller experience and well-being

  • 11.50 - 12.30
    Getting all your data in a single place should not be that hard, but it is. We will provide best practices to travel buyers to help them ensure their data is being effectively created, from the time of policy approval and booking through the expense management process. We will provide travel buyers with a step-by-step guide to managing their data throughout the data lifecycle so that they can leave the session with real-world practical advice.

  • 12.30 - 13.15

  • 13.15 - 14.00
    What's the best way to communicate with your travellers? After all, you can have an exceptional program in place, but if your communication tactics to your target audience miss the mark, all of that hard work can fall short of expectations. So, what's the answer?

  • 13.15 - 14.00
    Designed to deliver a lively debate, Ashley and Tony will make a provocative case for banishing savings as a travel program metric, by asking three simple questions: • What's the main goal of a travel program? • Why do we measure savings? • What should we measure instead?

  • 13.15 - 14.00

  • 14.00 - 14.45

  • 14.45 - 15.10

  • 15.10 - 15.50
    A panel of buyers examine what, in their experience, constitutes a successful programme. What matters………and what doesn’t?

  • 15.50 - 16.20
    An interview with Jamie Pherous, Managing Director, Corporate Travel Management

  • 16.20 - 17.00
    GDS, OBT, Profile System, TMC systems, Duty of Care system, Pre-Trip Approval system and EMS. These are the components of the typical “technology stack” involved in your travel management. But different systems aren’t compatible with others. If you try to get the best of each on its merits, you can run into problems. Join our expert panel to discuss how you navigate your way through the disjointed world of travel technology?

  • 17.00 - 17.05

  • 17.05 - 18.00
    Catch-up with old friends and make some new ones at the always engaging post-conference drinks.

  • Day 2

    2nd May 2019

  • 08.15 - 09.00

  • 09.00 - 09.10

  • 09.10 - 09.50
    Strategic meetings management (SMM) is a disciplined approach to managing enterprise-wide meeting and event activities, processes, suppliers and data. This is done in order to achieve measurable business objectives that align with the organisation's strategic goals and vision, and deliver value in the form of quantitative savings, risk mitigation and service quality. SMM has been an emerging business methodology for a decade and the industry has seen a tremendous amount of progress and evolution of the practice. With this forward momentum it has created a set of myths and misunderstanding about SMM; that typically evolve out of misperceptions and generalisations about challenges and obstacles – what it is, what it can and cannot do and what it entails. By examining the most common misperceptions, Individuals can broaden their knowledge and understanding of the key aspects of SMM.

  • 09.50 - 09.55

  • 09.55 - 10.40
    Wondering how you can prove your value and your travel program's value? Learn how to ‘Do It Yourself’ and perform your own audit of your company's travel program. We'll discuss creative ways that get the attention of your boss to prove all that your program brings to the company. This session is good for your job security and your company's experience while travelling.

  • 09.55 - 10.40
    Technology buyers have been faced with the aged old question should we Build or Buy? This panel session will provide travel procurement teams with a checklist of questions that will help them decide which option they should select?

  • 09.55 - 10.40
    How can corporate travel programs navigate trends such as premium economy, ultra-long-haul routes and unbundling of airfares to their advantage?

  • 10.40 - 11.40

  • 11.40 - 12.15

  • 12.15 - 12.30
    Presentation of the 2019 Awards for Travel Programme of the Year (Buyer) and Travel Supplier of the Year.

  • 12.30 - 13.30

  • 13.30 - 14.10
    • Understand the full range of incidents in scope within duty of care • Assess your duty of care program and identify gaps • How to focus on duty of care priorities that make the most difference • Create a clear message to share with travellers regarding their responsibilities

  • 13.30 - 14.10
    Rather than purely hearing from the payments providers this discussion will feature experienced travel buyers who will share their thoughts and insights into the benefits and drawbacks of virtual pay for corporate travel.

  • 13.30 - 14.10
    In this interactive round-table session you will discuss with your peers and industry experts what the measures are that you should really focus on and develop new ideas on what KPI’s you therefore need to put in place.

  • 14.10 - 14.15

  • 14.15 - 14.55
    You're often told that travel management isn't rocket science, but with the deluge of data now at your disposal, figuring out how to use it to your advantage can seem vastly complicated. How do you use data to drive program compliance? Improve traveller experience? Achieve savings? In this session, you'll learn your data ABCs so you can walk out of the room knowing what data is most useful to you and how you can use it in meeting your program goals.

  • 14.15 - 14.55
    Learn how to conduct thorough and efficient airline tenders and accurate assessment of offers. It must go well beyond discount levels. You need a simple model.

  • 14.15 - 14.55
    Consolidation in the hotel industry is impacting pricing, availability and flexibility. What does this means for corporate hotel programs in 2019 and beyond?

  • 14.55 - 15.25

  • 15.25 - 16.00
    Based on extensive research, learn about the evolving business model of low cost carriers and how this will impact on your travel programme.

  • 16.00 - 16.35
    In recent btTB research, policy compliance was identified as the single biggest issue/concern for travel buyers. Interestingly, similar research showed exactly the same at the first btTB Conference twenty years ago. In this panel we will explore why it matters and if so, why is it so difficult to achieve, but also raise the question of ‘whether it really matters at all’?

  • 16.35 - 16.45
    Announcement of Prize Draws and Close of Conference


Early Speaker Release

More speakers coming soon


Pricing and Discounts

Early bird ticket – $695 + gst (Sale ends Feb 28)

Standard two day ticket – $895 + gst

PASA Connect Early Bird ticket – $347.50 + GST

PASA Connect Standard two day ticket – $447.50 + GST

Group discount for booking 3 to 4 delegates – 15% discount

Group discount for booking 5 or more delegates – 25% discount

Register Now

Thanks to our Sponsors

Platinum Partner
Cocktail Sponsor
Association Annual & Platinum Partner
Platinum Partner
Platinum Partner
Platinum Partner
Platinum Partner
Platinum Partner
Platinum Partner
Session Sponsor
Session Sponsor

Sponsorship Opportunities

To discuss which sponsorship opportunities would be best for you contact:

Vanessa Preece
T. (61) 0490 803 313


Royal Randwick Racecourse

Address: Alison Rd, Randwick NSW 2031
Phone: (02) 9663 8400

Meriton Suites Coward Street and Meriton Suites Bondi Junction are offering a special conference delegate rate: 15% off all room types.  Please use the code BTTB19 when booking.