regos@bttbonline.com 0490 811 892

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  • Day 1

    8th May 2018

  • 09.00 - 09.10

  • 09.10 - 09.50

  • 09.50 - 10.30
    A controversial statement…..perhaps. In this session, representatives from both Boutique and Mega TMC’s will debate the motion, with the boutiques arguing in support and the Megas against, with the outcome determined by audience voting. In favour of the motion: Gary Reichenberg, Corporate Travel Connections and Brad Jukes, Managing Director Acland Travel. Against the motion: Julian Mills, ATPI and Adam Williams, Egencia Australia. Moderator: Blake Hedger, Head of Customer Experience and Portfolio Delivery, Travelport Locomote

  • 11.00 - 11.35
    Generational change is transforming the way people work and travel, forcing us to re-evaluate how travel programs should be managed today. Do you have a good understanding of your travellers' behaviours, wants and needs? In this session we'll explore key generational considerations, the importance simplicity in the traveller journey, the role of an omni-channel environment and the decentralisation debate. We’ll also look at how the shared economy is continuing to impact organisations, what’s next for products and services and the looming minefield associated with PII (Personally Identifiable Information) trade-offs.

  • 11.35 - 11.45
    Presentation of the 2018 Awards for Travel Manager of the Year (Buyer) and Travel Supplier of the Year.

  • 11.50 - 12.30
    In this interactive panel session you will engage with our expert panel to explore how you can use data to enhance your travel programme. The session will explore everything from utilising latest advances in predictive analytics to drive savings and improve the traveller experience, to measuring the ROI of business travel and traveller productivity, or even employee well-being.

  • 11.50 - 12.30
    How do you tackle the process of incorporating meetings spend into your overall travel programme to leverage savings and deliver better customer experiences? Engage with our expert panel to uncover how to optimize your organisations meetings spend by adopting a strategic meetings management programme.

  • 11.50 - 12.30
    Effective stakeholder management has long been recognized as one of the key pillars of a successful managed travel programme. In this session we will explore how you engage with diverse stakeholder and traveller needs to prepare to go to market.

  • 13.15 - 14.00
    Driving policy compliance has always been one of the biggest challenges for travel managers. Tech, particularly mobile tech, can exacerbate the problem by putting additional power in the hands of travellers. In this session you will examine how your travel program can be more effective using behavioural economics to influence traveller decisions and explore how rewarding good (compliant) behaviour can deliver you the cost and other outcomes that you are looking for.

  • 13.15 - 14.00
    Agility, in the procurement context requires enterprise sourcing teams to be highly responsive to any changes in stakeholder needs, supplier capabilities and market conditions. In the business travel category, all of these parameters can change…..quickly. So how do you develop an agile programme that can respond to changes quickly, while keeping all of your stakeholders (customers) satisfied?

  • 13.15 - 14.00
    Often the forgotten or unsexy part of the travel programme, but important nonetheless. With ground transportation costs comprising a significant portion of the travel budget and more and more options available to travellers how do you develop a ground transportation policy that will contain budgets, deliver traveller satisfaction and most importantly, ensure that you are meeting your duty of care obligations.

  • 14.00 - 14.45

  • 15.15 - 15.45
    Australia tourism is booming, with leisure guests competing with business travellers for available rooms. Now a hotel building boom is taking place, which will shake up each market differently. In this session you will learn: • Why are large groups having trouble finding room allocations? • Where are these new hotels being built? • Are you going to see discounted room rates? • What new brands are coming to Australia
    Market Intelligence

  • 15.45 - 16.15
    Australia’s domestic market remained relatively flat in 2017, with airlines cutting capacity in an effort to better match demand with the number of seats in the market. The country’s international air travel sector saw faster growth, with Tourism Australia estimating that Australia's international aviation capacity needs to grow by 40-50 per cent to support the Tourism 2020 targets. The Australian Government continues to invest in key airport infrastructure upgrades to improve capacity, safety and the traveller experience. Meanwhile airlines also continue to invest in new aircraft and products and services such as ultra-long-haul routes and premium economy cabins. What delegates can expect to learn: • How demand and supply dynamics will impact airfares in Australia? • What trends such as fuel-efficient aircraft, ultra-long-haul routes and premium economy cabins mean for business travellers and corporate travel programs? • Advice for travel and procurement managers on managing their travel budgets over the next 12-18 months.
    Market Intelligence

  • 16.15 - 17.00
    “NDC (New Distribution Capability) will enable the travel industry to transform the way air products are retailed to corporations, leisure and business travelers, by addressing the industry’s current distribution limitations: product differentiation and time-to-market, access to full and rich air content and finally, transparent shopping experience. “ (IATA website) Panel discussion exploring key questions such as: • What is NDC and why should it be introduced? • What impact does it have on those buying and selling air travel? • Who else can benefit from NDC? • Why are parts of industry against NDC? • Does NDC increase competition or drive it out?

  • 17.00 - 18.00

  • Day 2

    9th May 2018

  • 09.00 - 09.10

  • 09.10 - 09.50
    Virtual Cards and Virtual Account Numbers (VANs) have gained momentum in recent times, but what has the uptake really been. What advances are we seeing in card, expense and data management that could practically help you and/or your travellers? In this interactive panel discussion we will explore all of the key issues, with audience members having the opportunity to ask questions from the floor via mobile app.

  • 09.55 - 10.40
    In this interactive panel session you will engage with our expert panel to explore how you can use data to enhance your travel programme. The session will explore everything from utilising latest advances in predictive analytics to drive savings and improve the traveller experience, to measuring the ROI of business travel and traveller productivity, or even employee well-being.

  • 09.55 - 10.40
    How do you tackle the process of incorporating meetings spend into your overall travel programme to leverage savings and deliver better customer experiences? Engage with our expert panel to uncover how to optimize your organisations meetings spend by adopting a strategic meetings management programme.

  • 09.55 - 10.40
    Effective stakeholder management has long been recognized as one of the key pillars of a successful managed travel programme. In this session we will explore how you engage with diverse stakeholder and traveller needs to prepare to go to market.

  • 11.40 - 12.15
    Having heard the market forecast for accommodation on day one, this session provides the audience with the opportunity to grill our expert panel on what they can do to optimize their accommodation programmes.

  • 12.15 - 12.30

  • 13.30 - 14.00
    From congestion, pollution, and underserved areas, to long commute times and increasing travel costs; the way we move, radically impacts the liveability of our cities. So how do we address these mobility challenges facing cities today? In this session, we will uncover how leveraging technology and adapting to the changing face of travel, can help to improve safety, mobility and access to transportation for everyone. • Using technology and data at scale to inform transportation policy, planning and operational decisions for improved mobility and liveability in cities. • Understanding the changing face of travel and how this relates to fundamentally rethinking business processes to create a better customer experience. • The future of urban mobility will have a positive impact on cities, businesses, and the people who live, work and travel within them.

  • 14.05 - 14.45
    Driving policy compliance has always been one of the biggest challenges for travel managers. Tech, particularly mobile tech, can exacerbate the problem by putting additional power in the hands of travellers. In this session you will examine how your travel program can be more effective using behavioural economics to influence traveller decisions and explore how rewarding good (compliant) behaviour can deliver you the cost and other outcomes that you are looking for.

  • 14.05 - 14.45
    Agility, in the procurement context requires enterprise sourcing teams to be highly responsive to any changes in stakeholder needs, supplier capabilities and market conditions. In the business travel category, all of these parameters can change…..quickly. So how do you develop an agile programme that can respond to changes quickly, while keeping all of your stakeholders (customers) satisfied?

  • 14.05 - 14.45
    Often the forgotten or unsexy part of the travel programme, but important nonetheless. With ground transportation costs comprising a significant portion of the travel budget and more and more options available to travellers how do you develop a ground transportation policy that will contain budgets, deliver traveller satisfaction and most importantly, ensure that you are meeting your duty of care obligations.

  • 15.15 - 15.55
    So what have we learned over the previous two days that will help us deliver better for our key stakeholders/customers? In this interactive panel session, senior travel buyers will highlight their key takeaways from the conference.