0490 811 892

Expand All +
  • Day 1

    1st May 2019

  • 07.45 - 9.00

  • 09.00 - 9.10
    Welcome and Introduction to theme and proceedings

  • 09.10 - 9.45
    The QUT case study, that saw Liz crowned as btTB-GBTA Travel Manager of the Year in 2018, centred on how they used the University wide “Real Difference Project” to transform a previously unmanaged travel programme into one of high levels of compliance, simplified processes and solid strategic procurement. And they did it in just six months!

  • 09.45 - 10.20
    We've all heard talk of NDC and what it means for the travel supply chain, but what are the benefits for corporate travellers and travel managers? How will the approval and booking process change in 2019 and what do corporate travel programs need to do to prepare? In this practical and interactive session we'll unpack NDC from the point of view of the corporate, helping you understand exactly what's in store.

  • 10.20 - 11.00

  • 11.00 - 11.10

  • 11.10 - 11.45
    Panel discussion shining a light on management of the total journey experience and total cost of travel.

  • 11.45 - 11.50

  • 11.50 - 12.30
    What are the key areas of your travel spend to assess and how can you determine which to address first? How can conducting a solid evaluation and assessment set the foundation for long-term success?

  • 11.50 - 12.30
    Using data science effectively allows organizations to measure the ROI on their travel spend. They can then make smarter decisions that increase savings while also improving the traveller experience and well-being

  • 11.50 - 12.30
    Getting all your data in a single place should not be that hard, but it is. We will provide best practices to travel buyers to help them ensure their data is being effectively created, from the time of policy approval and booking through the expense management process. We will provide travel buyers with a step-by-step guide to managing their data throughout the data lifecycle so that they can leave the session with real-world practical advice.

  • 12.30 - 13.15

  • 13.15 - 14.00
    What's the best way to communicate with your travellers? After all, you can have an exceptional program in place, but if your communication tactics to your target audience miss the mark, all of that hard work can fall short of expectations. So, what's the answer?

  • 13.15 - 14.00
    Designed to deliver a lively debate, Ashley and Tony will make a provocative case for banishing savings as a travel program metric, by asking three simple questions: • What's the main goal of a travel program? • Why do we measure savings? • What should we measure instead?

  • 13.15 - 14.00

  • 14.00 - 14.45

  • 14.45 - 15.10

  • 15.10 - 15.50
    A panel of buyers examine what, in their experience, constitutes a successful programme. What matters………and what doesn’t?

  • 15.50 - 16.20
    An interview with Jamie Pherous, Managing Director, Corporate Travel Management

  • 16.20 - 17.00
    GDS, OBT, Profile System, TMC systems, Duty of Care system, Pre-Trip Approval system and EMS. These are the components of the typical “technology stack” involved in your travel management. But different systems aren’t compatible with others. If you try to get the best of each on its merits, you can run into problems. Join our expert panel to discuss how you navigate your way through the disjointed world of travel technology?

  • 17.00 - 17.05

  • 17.05 - 18.00
    Catch-up with old friends and make some new ones at the always engaging post-conference drinks.

  • Day 2

    2nd May 2019

  • 08.15 - 09.00

  • 09.00 - 09.10

  • 09.10 - 09.50
    Strategic meetings management (SMM) is a disciplined approach to managing enterprise-wide meeting and event activities, processes, suppliers and data. This is done in order to achieve measurable business objectives that align with the organisation's strategic goals and vision, and deliver value in the form of quantitative savings, risk mitigation and service quality. SMM has been an emerging business methodology for a decade and the industry has seen a tremendous amount of progress and evolution of the practice. With this forward momentum it has created a set of myths and misunderstanding about SMM; that typically evolve out of misperceptions and generalisations about challenges and obstacles – what it is, what it can and cannot do and what it entails. By examining the most common misperceptions, Individuals can broaden their knowledge and understanding of the key aspects of SMM.

  • 09.50 - 09.55

  • 09.55 - 10.40
    Wondering how you can prove your value and your travel program's value? Learn how to ‘Do It Yourself’ and perform your own audit of your company's travel program. We'll discuss creative ways that get the attention of your boss to prove all that your program brings to the company. This session is good for your job security and your company's experience while travelling.

  • 09.55 - 10.40
    Technology buyers have been faced with the aged old question should we Build or Buy? This panel session will provide travel procurement teams with a checklist of questions that will help them decide which option they should select?

  • 09.55 - 10.40
    How can corporate travel programs navigate trends such as premium economy, ultra-long-haul routes and unbundling of airfares to their advantage?

  • 10.40 - 11.40

  • 11.40 - 12.15

  • 12.15 - 12.30
    Presentation of the 2019 Awards for Travel Programme of the Year (Buyer) and Travel Supplier of the Year.

  • 12.30 - 13.30

  • 13.30 - 14.10
    • Understand the full range of incidents in scope within duty of care • Assess your duty of care program and identify gaps • How to focus on duty of care priorities that make the most difference • Create a clear message to share with travellers regarding their responsibilities

  • 13.30 - 14.10
    Rather than purely hearing from the payments providers this discussion will feature experienced travel buyers who will share their thoughts and insights into the benefits and drawbacks of virtual pay for corporate travel.

  • 13.30 - 14.10
    In this interactive round-table session you will discuss with your peers and industry experts what the measures are that you should really focus on and develop new ideas on what KPI’s you therefore need to put in place.

  • 14.10 - 14.15

  • 14.15 - 14.55
    You're often told that travel management isn't rocket science, but with the deluge of data now at your disposal, figuring out how to use it to your advantage can seem vastly complicated. How do you use data to drive program compliance? Improve traveller experience? Achieve savings? In this session, you'll learn your data ABCs so you can walk out of the room knowing what data is most useful to you and how you can use it in meeting your program goals.

  • 14.15 - 14.55
    Learn how to conduct thorough and efficient airline tenders and accurate assessment of offers. It must go well beyond discount levels. You need a simple model.

  • 14.15 - 14.55
    Consolidation in the hotel industry is impacting pricing, availability and flexibility. What does this means for corporate hotel programs in 2019 and beyond?

  • 14.55 - 15.25

  • 15.25 - 16.00
    Based on extensive research, learn about the evolving business model of low cost carriers and how this will impact on your travel programme.

  • 16.00 - 16.35
    In recent btTB research, policy compliance was identified as the single biggest issue/concern for travel buyers. Interestingly, similar research showed exactly the same at the first btTB Conference twenty years ago. In this panel we will explore why it matters and if so, why is it so difficult to achieve, but also raise the question of ‘whether it really matters at all’?

  • 16.35 - 16.45
    Announcement of Prize Draws and Close of Conference